Taylor Roots™
Our team creates unique jewelry to capture your precious moments . Each piece, carefully designed , becomes a meaningful gift. Offer more than an accessory: a timeless memory .
Share your moments with #TAYLORROOTS .
Amaze your loved ones
Honor those you care about with this personalized bracelet. Created exclusively for you , each design is carefully designed and handcrafted by our talented artisans .
A Gift Full of Emotions
Our bracelets are the perfect gift for any occasion : birthdays, holidays or surprises. They will touch the hearts of those who matter to you.
Your Well Kept Secret
Each bracelet hides the photo of your choice . Look through the lens or use your smartphone camera to reveal the hidden image .
FAQ
What are the delivery times?
We aim to process your orders within 1-2 business days . However, during busy periods, this time may be slightly longer, and we apologize in advance. Standard delivery times range from 7-12 days.
Can I change or cancel my order?
For custom orders, unfortunately, once you place your order, it cannot be changed or cancelled. This is because our team processes your order immediately.
For non-custom orders, we can make changes or cancellations if your order has not yet been fulfilled.
What to do if my contact details are incorrect or changed?
We would be grateful if you could contact us immediately at the email address at the bottom of the site in order to modify your order in time.
If the package has already been shipped , unfortunately we will no longer be able to make any changes .
If the product is returned , we will contact you to decide what to do next. Please note that shipping costs will not be refunded.
Can I track my package online?
We offer tracked shipping for every order. You can track the progress of your package directly on our ' Track My Order ' page, accessible from the website menu. Please note that tracking information may take 3-5 days to update in the system.
What is your return policy?
We have complete confidence in our products, which is why we offer a 14-day return policy from receipt of your order , with absolutely no risk to you! The merchandise simply has to be unused, in its original condition and packaging.
What to do if the product is defective or damaged?
We only replace an item if it is defective or damaged . In this case, if you want to exchange it for the same item, please send us an email including a photo or video of the item, as well as a description of your complaint . We will then contact you to resolve the situation as soon as possible.
Where can I find my invoice if I didn't receive it in my package?
We are very conscious of the impact on our planet. As part of our ongoing sustainability efforts, we are implementing positive changes to contribute to a better future. These changes include the removal of return papers and invoices in packages .
You will find that it is not necessary to have these documents, as they can be sent via email . So it makes sense not to include them. We are always striving to do the right thing and improve our impact on the world around us.
What should I do if my order is shown as delivered, but I haven't received it?
If your package was marked as delivered but you have not received it, please check with your neighbors first. If three business days have passed since your package was marked as delivered and you still have not received it, please contact us by email.
What if I want to change the shipping address?
If your order has not yet been fulfilled, please contact us and we can make an address change for you.
How long does delivery take?
NON-CUSTOM ORDERS
Orders are usually shipped within 24 hours, but please allow up to 2 business days.
CUSTOM ORDERS
Manufacturing can take up to 25 business days from the day the order was placed. Once your order has shipped, you will receive tracking information via email. Shipping can take 3-5 business days for domestic orders and 8-18 business days for international orders.
To further check the status of your order, log in to the Help Center